I HAVE A QUESTION

Message us on Instagram or Facebook.

Or click here to email us : help.shopbunnies@gmail.com

HOW DO YOU PROVIDE FREE SHIPPING?

We strive to provide free shipping on every product we stock. We reduced our profits to provide this service to our valued customers. However due to this and the nature of our business some products in some cases can take some time to arrive with you.

WHERE IS MY ORDER?

In some cases orders can take a substantial time to arrive, this is due to our logistics. Products are sent from warehouses worldwide so depending on your location we use various delivery methods. If items take longer than our 2 week delivery period please contact support.

If you have been waiting a long time for your order please contact customer support and we will do our best to provide you with all the information to help with your issue. 

HOW DO YOU SHIP MY ORDERS?

All your orders are sent by independent courier companies. Products are sent from warehouses worldwide so depending on your location we use different companies.

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Shopbunnies.com system for your order.

It's fast, easy & secure.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and Paypal payments.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and Paypal payments.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at help.shopbunnies@gmail.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged products received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at help.shopbunnies@gmail.com

2. In the event of lost mail, we will try to locate the delivery team with our couriers and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

HOW DO I PRODUCE CONTENT OR AFFILIATE FOR YOU?

We are currently looking for content producers and influencers to help us with campaigns on Facebook and Instagram. If you have a rabbit blog or a following anywhere online please contact us on the email below.

DO YOU OWN RABBIT?

Yes, we have a 2 year-old male rex, named Harold. He lives indoors and loves to keep us company while we are working on this site. If you check out our blog or Instagram you can keep up to date with his shenanigans.

I HAVE ANOTHER QUESTION.

If any of the questions above do not relate to your query please contact help.shopbunnies@gmail.com